This section allows you allow you to customise aspects of the steps in a recruitment category and set related service level agreements (SLA) for time at each stage (see below).
Default recruitment categories are Full and Simple. You may also see additional categories configured by Assemble during implementation. For more information on the default categories and their use please see Role Profiles.
The names for each stage may be edited here. These are used at various points in the recruitment process so you should only change these labels if you are confident in their use.
Your organisation may want to require the named manager to move the application to the next stage, so you can set this here. This is most commonly used at the final Clearance stage, allowing other staff to manage the rest of the process but the final accountablility for clearing an applicant to become a volunteer resting with the named manager.
You may also choose to move applications automatically to the next stage without any manager needing to be involved. This is used throughout the Simple category but some organisations may also use this to move all applicants automatically to the start of the Selection stage.
NB These settings are organisation-wide for the recruitment category and cannot be changed at the role profile level.
The SLA on each stage covers how long an application spend at each stage before being flagged to the opportunity manager that an action/decision is required.
Once an application reaches the Ideal limit for that stage, a yellow (warning) dot will be flagged next to it in the applications listing screen. The dot will change to red (danger) once the application has reached the Max, and no action has been taken.
Assemble suggests the following SLAs for each recruitment stage:
|Stage||Ideal (days)||Max (days)|
Application and Clearance stages are usually only dependent on the opportunity manager taking action so can be the time that your organisation feels is realistic while keeping the recruitment process as quick as possible for the volunteer. Selection requires more time to allow for a selection meeting to be organised, take place and the outcome to be added to Assemble. Within the Checks stage, there are set processes that Assemble automates, including chasing references and even asking the applicant to provide alternative referees. This requires longer before flagging to the manager that there's an issue.
Referee without an email address – SLA will be flagged red as soon as the application hits the check stage to alert the manager that they are required to take a phone reference. You cannot change this.
You can edit the default settings for each recruitment stage by hovering over the stage name and selecting Edit.
SLA settings apply to the stage, so it will affect all steps within the stage. If ideal and max waiting time for a stage are left blank, the SLA will be disabled for the specific stage.
SLAs can also be reported on from the Time in Stage Analytics report.