Folders & files

Last Updated:
by Adriana Oliveira

The document hub is where you can store all resources, documents and policies to support volunteers and volunteer managers during their volunteering. Its volunteer-centric design makes it much easier for volunteers to find what they're looking for, as well as making it easier for you to present resources that they may not know about.

Rather than just having one central store of everything that every volunteer could possibly need, each file is assigned roles and/or teams who would need it. In this way a Welcome Volunteer, for example, doesn't need to go through folders of instructions only needed for a treasurer or admin volunteer. And with fewer resources visible, it's easier for volunteers to see what's important too. These access settings, combined with an accurate description of each file, makes searching and finding easy for volunteers.

To manage the document hub, including uploading documents, you need to have the relevant permission, so please contact your organisation if you have any questions about this.

Managing foldersManaging files

Adding new folders 

Select the Hub Home and click the Add folder link at the top of the page and follow the onscreen instructions.



Select the folder where you want to add the sub-folder and click the Add folder link.


You can add as many folders and sub-folders as you need; volunteers will only see a folder if there's an item in it that they have access to. As a result, it's often easier to have fewer folders with more general headings eg Safe & Legal could store health and safety items for shop volunteers, fundraising rules for fundraisers and risk assessment templates for activity coodinators. Meanwhile all volunteers would be able to see the GDPR guidance.

Empty folders will only be visible by managers with the edit permission.


Select the item you want to delete and click the Delete button at the top of the page. The link will only be displayed if the selected item can be deleted and you have the edit permission.

Folders can only be deleted if empty

  Required permission(s)

  • The hub:
    • Manage folders 
    • Upload file 
    • Delete file